How soon can I receive a reply after I send you an inquiry?
Normally, we will reply to you within 24 hours after receiving your inquiry on working days.
What products can you provide?
We produce Straw Hats, Fabric Hats, Wool Felt Hats, Knitted Hats, Cowboy Hats, Fedoras, Trilby, Berets, Bucket Hats, Safari Hats, Baseball Caps, Trucker Caps, Military Caps, Ivy Caps, Sun Visors, Trapper Hats, Beanies, Scarfs & Shawls, Gloves, Beach Bags, Beach Cover Ups, Beach Towels, etc.
Which countries are your products mainly exported to?
Our products are mainly exported to United States, Canada, Germany, France, UK, Spain, Italy, Japan, South Korea, Australia, Mexico, Brazil, Russia, South Africa, etc.
What kind of compliance/certificates does your company have?
Our company has obtained certifications such as ISO, Sedex, WRAP, BSCI, GOTS, GRS, etc.
What is the payment method?
When quoting, we will confirm the transaction method with you, FOB, CIF, CNF or other terms. When producing in bulk, we usually require a 30% advance payment of the goods and the balance to be paid according to the bill of lading. Most of our payment methods are wire transfers, and of course, letters of credit are also acceptable.
What's your packing?
1pcs/1polybag, 12pcs/1polybag, 12pcs or 24pcs into one carton, with cardboard inside for fixation. If you want a separate inner box for each hat, we also can do it.
I want to customize my hats and caps.
We provide customization services according to customers' requirements, such as customizing the shapes, colors, decorations, logos, hatbands, labels & hang tags, etc. We can make hats and caps according to customers' drawings and samples.
How long does it take to make the samples?
The production of samples takes approximately 7-14 days.
It takes 5-7 days to ship via FedEx/DHL/UPS.
How long is the bulk production lead time?
The production lead time for bulk orders will depend on the quantity, but usually takes around 15-45 days.
After you confirm the quantity and styles of the order, we will reply to you with the exact delivery time.
Shipment by sea takes approximately 25-40 days.
How will the goods be delivered to the customer?
Normally, we ship the goods to the customers by sea. But if the customer is in a hurry to receive the goods, we can also arrange air freight.
What should I do if I receive damaged defect products?
Please conduct survey and contact our Sales Representative for further solutions. Eminent Hats will take responsibility for all the products we produce.
